Contact us
The best way to reach us is by email at sootheyourmindnow@gmail.com. We are a small company and we will do our best to reply within 24 hours (on business days).
Payment
All credit / debit cards are accepted (Visa, MasterCard, American Express, Discover) as well as PayPal (we currently do not accept PayPal balances at this time). We don’t accept personal checks or money orders. Please do not email to us your credit card information.
Order Processing
After we receive your payment, your order is processed within 1-3 business days. Availability of each product is listed on our website, and if you pre-order a product that is currently out of stock, your order will be processed within 1-3 days from the listed re-stocking date. Because our soap requires a curing time of 30 days, in rare occasions, we may experience a gap due to sold out inventory.
If you order multiple products and one (or few) should be pre-ordered, you will be charged for all order and for shipping only once and your order will be completed in two shipments.
Shipping
We will make every effort to ship items within three business days, not including holidays and weekends. During the holiday season it can be up to 6 days. If there is a delay, we will contact you by email and provide an update on when your order will ship. We do NOT ship internationally at this time.
We use a US postal service and affiliated shipping costs for your order and do not make money from shipping. Most of our packages are shipped as priority mail. Shipping cost is based on package weight and destination. We rely on USPS to deliver your package.
Tracking Your Order
Once your package ships, we’ll email you tracking information.
Cancellation Policy
We allow cancellations up to one hour after the order is placed. Cancellations will be confirmed by email.
Return and Refund
For safety and contamination concerns, ALL sales are final. Please be confident in your selection before finalizing your purchase.
We want you to be happy with our products. We understand that everyone is different — we're happy to help you find a replacement that you absolutely love. If we're not a great match, no hard feelings! We'll refund your order!
If you aren't 100% satisfied with our products, please contact us within 30 days of your order delivery date!
Missing or Damaged Order
If you’ve received a notice of delivery but you can’t seem to find your package, it’s very likely that it will show up within 24 hours of the delivery notice! If it’s been over 24 hours since your package was marked as delivered, contact us - we’ll try to help! Email us at sootheyourmindnow@gmail.com.
Bulk or Special Orders
If you need a size larger than we offer on the website, email sootheyourmaindnow@gmail.com.
Termination of Agreements
Soothe Your Mind LLC has the right to terminate a transaction for any reason, at any time. Soothe Your Mind LLC’s products are not for resale without written permission.
How What You Receive Will Look Like
We do our best to accurately photograph our soaps so that colors and design details are accurate. Due to the nature of artisan products, please expect slight variations, small bubbles and tiny imperfections. We believe this lends to the hand made nature of the products. Each soap really is one of a kind.
Gift Certificates
We will offer gift certificates soon. For now, you can purchase our soaps and other products as gifts and ask us not to illustrate the order price on a shipping slip.
